PDF will not open on Apple Products

[Chase McNelis]

I have been advised by apple users that they are unable to open files I send them on apple devices (mac, iphone, ipad etc.).  Is there something I/they need to do to get this to work?

[Allain Umailin]

Hello @Chase,

Thank you for reaching out to us through our Community Forums!

At this time, Nitro Pro does not support the Mac OSX operating system and unfortunately will not install on a Mac. We may look to develop Nitro Pro for Mac in future but currently there are no concrete plans to do so. Apologies for any inconvenience caused.

Nitro Pro is not designed to work on a Mac as per our system requirements: http://kb.gonitro.com/knowledgebase#/search/tech/000001670

In the meantime, we also offer Nitro Cloud, an online e-singing and document collaboration platform which may work as an alternative. This is a browser-based solution so it will work on a Mac. We are currently working on enhancing its performance with iPad, iPhone and other handheld devices. Your recipients can sign up for a free account here: https://cloud.gonitro.com 

To learn more about Nitro Cloud, please visit our page https://cs.gonitro.com/company_site/nitrocloud/

Thanks for choosing Nitro Pro and I hope this helps!

[Chase McNelis]

@AllainU I realize that Nitro Pro does not work with apple products but why can the files not be opened with another pdf reader (Adobe, etc) regardless of the type of device being used?

[Allain Umailin]

Hello @Chase,

Thanks for your response and patience.

If you could send me a private message and provide me a sample file you're having issue opening with Adobe, that would be great so I can replicate it on my end.

Thank you very much in advance and I am looking forward to hearing back from you.