Chase McNelis Posted December 4, 2018 Report Share Posted December 4, 2018 I have been advised by apple users that they are unable to open files I send them on apple devices (mac, iphone, ipad etc.). Is there something I/they need to do to get this to work? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 4, 2018 Official Nitronaut Report Share Posted December 4, 2018 Hello @Chase, Thank you for reaching out to us through our Community Forums! At this time, Nitro Pro does not support the Mac OSX operating system and unfortunately will not install on a Mac. We may look to develop Nitro Pro for Mac in future but currently there are no concrete plans to do so. Apologies for any inconvenience caused. Nitro Pro is not designed to work on a Mac as per our system requirements: http://kb.gonitro.com/knowledgebase#/search/tech/000001670 In the meantime, we also offer Nitro Cloud, an online e-singing and document collaboration platform which may work as an alternative. This is a browser-based solution so it will work on a Mac. We are currently working on enhancing its performance with iPad, iPhone and other handheld devices. Your recipients can sign up for a free account here: https://cloud.gonitro.com To learn more about Nitro Cloud, please visit our page https://cs.gonitro.com/company_site/nitrocloud/ Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Chase McNelis Posted December 5, 2018 Author Report Share Posted December 5, 2018 @AllainU I realize that Nitro Pro does not work with apple products but why can the files not be opened with another pdf reader (Adobe, etc) regardless of the type of device being used? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 5, 2018 Official Nitronaut Report Share Posted December 5, 2018 Hello @Chase, Thanks for your response and patience. If you could send me a private message and provide me a sample file you're having issue opening with Adobe, that would be great so I can replicate it on my end. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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