Ralph Hempfner Posted December 5, 2018 Report Share Posted December 5, 2018 I have a serial numbers which when trying to purchase the upgrade at https://www.gonitro.com/support/upgrade the response is as follows: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Thankyou ..... hempfner@charter.net Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 5, 2018 Official Nitronaut Report Share Posted December 5, 2018 Hello @Ralph Hempfner, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license so please try upgrading again. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Cindy Tan Posted December 6, 2018 Report Share Posted December 6, 2018 Hi Support, We brought Nitro Pro 11 with SA last year Nov-2017 and upgraded to Nitro Pro 12 on Sep-2018. However, I realized since then I am unable to email support or submit a ticket, I guessed I have missed out to select vip access during upgrade. Kindly advise what I should do now in order to get back our support. Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 6, 2018 Official Nitronaut Report Share Posted December 6, 2018 Hello @Cindy Tan, Thank you for reaching out to us through our Community Forums! I just sent you a private message to further assist you with your concern. Cheers! Link to comment Share on other sites More sharing options...
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