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UPGRADE


Ralph Hempfner
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Ralph Hempfner

 

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I have a serial numbers which when trying to purchase the upgrade at https://www.gonitro.com/support/upgrade the response is as follows:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Thankyou ..... hempfner@charter.net

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  • Official Nitronaut
Allain Umailin

Hello @Ralph Hempfner,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license so please try upgrading again.

Thanks for choosing Nitro Pro and I hope this helps!

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Hi Support,

We brought Nitro Pro 11 with SA last year Nov-2017 and upgraded to Nitro Pro 12 on Sep-2018.

However, I realized since then I am unable to email support or submit a ticket, I guessed I have missed out to select vip access during upgrade.

Kindly advise what I should do now in order to get back our support.

Thanks in advance.

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  • Official Nitronaut
Allain Umailin

Hello @Cindy Tan,

Thank you for reaching out to us through our Community Forums!

I just sent you a private message to further assist you with your concern.

Cheers!

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