Ralph Hempfner 0 Report post Posted December 5, 2018 I have a serial numbers which when trying to purchase the upgrade at https://www.gonitro.com/support/upgrade the response is as follows: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Thankyou ..... hempfner@charter.net Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 5, 2018 Hello @Ralph Hempfner, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license so please try upgrading again. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
Cindy Tan 0 Report post Posted December 6, 2018 Hi Support, We brought Nitro Pro 11 with SA last year Nov-2017 and upgraded to Nitro Pro 12 on Sep-2018. However, I realized since then I am unable to email support or submit a ticket, I guessed I have missed out to select vip access during upgrade. Kindly advise what I should do now in order to get back our support. Thanks in advance. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 6, 2018 Hello @Cindy Tan, Thank you for reaching out to us through our Community Forums! I just sent you a private message to further assist you with your concern. Cheers! Share this post Link to post Share on other sites
