Need To reinstall

[sedulous2]

I have Nitro Pro 11.  Recently, I had a problem with Microsoft Office which customer service corrected.  However, now when I try to open Nitro Pro, I get a message that it needs to be reinstalled.  I did get the backup CD when I made the purchase of the software and expected to be able to download the update.  However, when I put in the CD I get a message that a later version of the program is already on the computer.  I am surprised I can't reinstall the software by download considering what I paid for it.  I am looking for guidance as to how to get back to normal without purchasing a whole new product.

[Allain Umailin]

Hello @sedulous2,

Thank you for reaching out to us through our Community Forums!

To be able to install again your Nitro Pro 11, please refer to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 11.0.8.470 using below offline installers:
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi 
x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi  

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[sedulous2]

How do I reach a moderator?

[Allain Umailin]

Hello @sedulous2,

Thanks for your response here.

I would love to know the reason and your message so I could forward it to our Forum's Moderator.

You can also send me a private message as your second option.

Thank you very much in advance and I am looking forward to hearing back from you.