Karalyn Hingston Posted December 10, 2018 Report Share Posted December 10, 2018 Hi. I had upgraded my laptop, the old one had Nitro Pro 10 on it, which I was very happy with. I can't seem to install it on my new laptop. I have all the files on my new one, but each time I try to activate it I'm told that it's for an older version. Is it possible to install and activate an older version as I really don't want to have to buy the new version, when 10 was fine for me. Thank you? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 10, 2018 Official Nitronaut Report Share Posted December 10, 2018 Hello @Food Plant Solutions, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jclose25 Posted December 17, 2018 Report Share Posted December 17, 2018 Hey AllainU, Im having the same issue on my new PC. Fingers crossed that you can also fix my issue. Regards. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Jclose25, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Sun Posted December 28, 2018 Report Share Posted December 28, 2018 I also upgraded my computer and need to download older version of Nitro. How can I get a download for version 9? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 28, 2018 Official Nitronaut Report Share Posted December 28, 2018 Hello @Sun, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, you may download Nitro Pro 9 installers in this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), we could scrap all the old installations and start on a fresh serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Sun Posted January 1, 2019 Report Share Posted January 1, 2019 Hi. I tried downloading the older version (Nitro 9) but there seems to be an error in the Nitro Wizard. It says "Nitro wizard ended early because of an error" and to try program at a later time. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2019 Official Nitronaut Report Share Posted January 1, 2019 Hello @Sun, Thanks for your response and patience: Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files), this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder. As a workaround, please visit this article and follow the steps properly until step 7:http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Once done with the steps, kindly try reinstalling using the same installer you downloaded. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Sun Posted January 1, 2019 Report Share Posted January 1, 2019 Still doesn't work. Say "access denied" Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2019 Official Nitronaut Report Share Posted January 1, 2019 Hello @Sun, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
coult Posted January 2, 2019 Report Share Posted January 2, 2019 Hi AllainU... I just sent you a pm with my purchase serial #. I need a clean download link for Pro11 so I can activate on new pc. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 2, 2019 Official Nitronaut Report Share Posted January 2, 2019 Hello @coult, Thank you for reaching out to us through our Community Forums! I just replied to the private message you sent me. Cheers! Link to comment Share on other sites More sharing options...
fpgexports Posted January 3, 2019 Report Share Posted January 3, 2019 Hi there, Similar issue to the below, had Nitro v9 (64bit, 2014) installed on a laptop that recently crashed (taking with it the original install files). I have a new laptop to which I'd like to install the older v9 please. Can produce the original serial number, CleverBridge customer reference, invoice and install email... but the download link is no longer valid. Is it possible to still download v9 from somewhere? Cheers, Rohan Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2019 Official Nitronaut Report Share Posted January 4, 2019 Hello @fpgexports, Thank you for reaching out to us through our Community Forums! Kindly download and install the last version of Nitro Pro 9 from here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'. If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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