We buy premium support and how to submit a tikcet

[Fong Lee IT Admin 0]

Hi

We buy nitro pro license with premium support . But when I try to submit a ticket, i see only vip access  customer can get email support.

But our premium support license include email support and 24 hours first response. Please guide me how to login and submit a ticket.

Edited December 10, 2018 by Fong Lee IT Admin

[AllainU 0]

Hello @Fong Lee IT Admin,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you.