Dw411 Posted December 13, 2018 Report Share Posted December 13, 2018 I went to the website to deactivate my license for my computer that crashed. When I try to install it on the new computer, I'm getting -23:Error - License number already used. I'm seeing number of Activations is 0, but it won't activate on the new computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 13, 2018 Official Nitronaut Report Share Posted December 13, 2018 Hello @Dw411, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 13, 2018 Official Nitronaut Report Share Posted December 13, 2018 Hello @Dw411, Thank you for your private message with the serial number and screenshot of the error you're receiving. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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