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Trying to Activate NitroPDF 11 on New Computer


Dw411
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I went to the website to deactivate my license for my computer that crashed.  When I try to install it on the new computer, I'm getting -23:Error - License number already used.  I'm seeing number of Activations is 0, but it won't activate on the new computer.

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  • Official Nitronaut
Allain Umailin

Hello @Dw411,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Dw411,

Thank you for your private message with the serial number and screenshot of the error you're receiving.

To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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