Dw411 0 Report post Posted December 13, 2018 I went to the website to deactivate my license for my computer that crashed. When I try to install it on the new computer, I'm getting -23:Error - License number already used. I'm seeing number of Activations is 0, but it won't activate on the new computer. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 13, 2018 Hello @Dw411, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 13, 2018 Hello @Dw411, Thank you for your private message with the serial number and screenshot of the error you're receiving. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
