Nitro Pro 12 doesn't run on windows 10

[N.I 0]

I'm just getting tired to run Nitro Pro 12 on Windows.

Seems Nitro support doesn't have a clue to fix the issue????...

Please, can someone from Nitro forum had this problem and give a help to end this terrible technical support???

Thank you very much in advance

[AllainU 0]

Hello @N.I,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find these out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-When you said it doesn't run in Windows 10, you were able to install it but the icon stays at the Windows Taskbar? Please provide more details about the issue you are experiencing.

Thank you very much in advance and I am looking forward to hearing back from you.