Jump to content

Fuzzy Screen


rostairs@gmail.com
 Share

Recommended Posts

rostairs@gmail.com

Hi, I am using a 64 bit PC with windows 10 pro. My nitro 12 download is "fuzzy" and unclear. When I save documents the folders view on my ms windows is also unclear and "fuzzy" . Has anyone experience this. 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @rostairs@gmail.com,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this issue, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

If above steps didn't help and in order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.