Fuzzy Screen

[rostairs@gmail.com]

Hi, I am using a 64 bit PC with windows 10 pro. My nitro 12 download is "fuzzy" and unclear. When I save documents the folders view on my ms windows is also unclear and "fuzzy" . Has anyone experience this. 

[Allain Umailin]

Hello @rostairs@gmail.com,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot this issue, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

If above steps didn't help and in order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end

Thank you very much in advance and I am looking forward to hearing back from you.