Grant O Posted December 14, 2018 Report Share Posted December 14, 2018 Nitro Pro 12 will only print first page of document, using Windows 7. This cropped up 2 weeks ago. Regardless of printer I use I can only get first page. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 14, 2018 Official Nitronaut Report Share Posted December 14, 2018 Hello @Grant O, Thank you for reaching out to us through our Community Forums! I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 If repairing didn't help and in order for me to further assist you, could you please provide me with the following?: -Any changes you're aware of before this happened like installing Windows updates? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features -Does all your physical printers has the latest software / driver installed? -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Grant O Posted December 15, 2018 Author Report Share Posted December 15, 2018 Hi Allain Thanks for your quick response. I have performed the repair as requested however still no change. In response to the questions: - no changes - Nitro Pro 12.6.1.298 -printers are updated -occurs with every pdf file When repairing I receive the message below: "Something is blocking Nitro from proceeding the following files are in use. You'll have to close these applications before the installation can proceed -Print Spooler -Nalpeiron Licensing Service" I cannot locate these applications in my Task Manager and thus continued with the repair. Not sure how to include a sample file here as the insert media does not want to take it . regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 17, 2018 Official Nitronaut Report Share Posted December 17, 2018 Hello @Grant O, Thanks for your response and for providing these information. Below image will show where to find Print Spooler and our Nalpeiron Licensing Service by going to Run and running services.msc: Kind stop them and run the repair of Nitro Pro 12 again. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Grant O Posted December 17, 2018 Author Report Share Posted December 17, 2018 Thanks for the info, stopped services and repaired however no change. Should I perhaps remove Nitro and re-install? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @Grant O, Thanks for your response and patience. Sure, let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 6. Download and install Nitro Pro 12.6.1.298 using below offline installers: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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