HEI Posted December 15, 2018 Report Share Posted December 15, 2018 I checked for upgrade for my Nitro Pro 11 and was told there was an upgrade available. The Nitro website also said the upgrade was free. I downloaded the installer and installed Nitro Pro 12. When I tried to activate Nitro Pro 12 I received "-22 Error: Wrong License Number" Was I supposed to get a new serial Number with the upgraded software? The installation of Nitro Pro 12 uninstalled my Nitro Pro 11 so I can't use that now. What to do? HEI Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 17, 2018 Official Nitronaut Report Share Posted December 17, 2018 Hello @HEI, Thanks for reaching out! The error 22 message means that the serial number you are trying to activate is for a different version of Nitro Pro. Your new Nitro Pro 12 serial number was sent to the email address you provided when you upgraded. I hope that helps! Cheers! Link to comment Share on other sites More sharing options...
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