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Error 23 even though there are no active leicenses


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I am trying to activate Nitro pro on a new works computer. I have deactivated Nitro off two previous computers which we no longer use. When using the activation link through Nitro it tells me that we currently have 2 uses on the licence with none currently active. Despite this when I try to activate Nitro on the new PC  I keep getting ERROR 23 which states that the license is already in use however this is not the case. I have tried uninstalling and re installing Niro as well as uninstalling Nitro off the other PCs however nothing is working. 

Can Anyone help ?

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  • Official Nitronaut

Hello @DomPRP,

Thanks for reaching out to us!

Can you please forward your serial number or your Order Reference number to me via a direct message so I can check? I cannot locate anything using the email address that you used.


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