Error 23 on existing License

[Claude Hudon]

I purchased Nitro Pro 12 on 8/9/2018 and after running it a few months there was an update. It asked me for my License number again "Your Serial Number" ( second time ) and it took it but now doesn't want to accept it anymore.

I tried the Reset the license and it put the number to 0 ( zero ) but still won't activate my license.

NOTE that this license was ONLY USED on this Laptop and never transferred over since I purchased this software.

If future updates keep doing this I will have very FRUSTRATING ISSUES.

[Leslie V]

Hello @Claude,

Thanks for reaching out to us.

I released your key so you can reactivate. I hope that helps!

[Claude Hudon]

Thank you Leslie, I hope the updating issue is fixed so that licenses do not expire.

Best Regards,

Claude

1 hour ago, Leslie V. said:

Hello @Claude,

Thanks for reaching out to us.

I released your key so you can reactivate. I hope that helps!

 

[Claude Hudon]

On 12/19/2018 at 7:41 AM, Leslie V. said:

Hello @Claude,

Thanks for reaching out to us.

I released your key so you can reactivate. I hope that helps!

SAME Problem again.. I use this program a few times a year and it always says License NOT Valid.. This started with version 12 and never had this issue before.. So FRUSTRATING..