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ttravis

Upgrade to Nitro 12 - Unable to Validate Serial Number

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ttravis

I am trying to upgrade Nitro Pro 11 (version 11.0.8.470) to Nitro Pro 12, but the upgrade website (https://www.gonitro.com/support/upgrade) gives me an error message that says:

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

I'm copying/pasting the serial number straight out of the "About Nitro Pro" window in Nitro, so it's not a typo, and it's able to locate the license on this page no problem: https://licenses.gonitro.com/prd/portal (Version: 11, Status: active, Number of Activations: 1, Number of Activations Allowed: 2)

Any idea what might be causing the issue?

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AllainU

Hello @ttravis,

Thank you for reaching out to us through our Community Forums!

Upon checking your account, I can see you have multiple Nitro Pro products and in order for me to further assist you with your concern, could you please send me a private message and provide the affected serial number of your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @ttravis,

Thank you for providing the serial number and the order confirmation.

To address this issue, I made few adjustments on that license so you now should be able to upgrade to Nitro Pro 12.

Thanks for choosing Nitro Pro and I hope this helps!

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