ttravis Posted December 19, 2018 Report Share Posted December 19, 2018 I am trying to upgrade Nitro Pro 11 (version 11.0.8.470) to Nitro Pro 12, but the upgrade website (https://www.gonitro.com/support/upgrade) gives me an error message that says: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. I'm copying/pasting the serial number straight out of the "About Nitro Pro" window in Nitro, so it's not a typo, and it's able to locate the license on this page no problem: https://licenses.gonitro.com/prd/portal (Version: 11, Status: active, Number of Activations: 1, Number of Activations Allowed: 2) Any idea what might be causing the issue? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @ttravis, Thank you for reaching out to us through our Community Forums! Upon checking your account, I can see you have multiple Nitro Pro products and in order for me to further assist you with your concern, could you please send me a private message and provide the affected serial number of your Nitro Pro 11? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @ttravis, Thank you for providing the serial number and the order confirmation. To address this issue, I made few adjustments on that license so you now should be able to upgrade to Nitro Pro 12. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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