Nitro Pro 6.2 cannot convert any word/excel docs

[PaddyMaxson 0]

Hi,  I appreciate 6.2 is a very old version and there's probably nothing to be done, but I've a customer still using 6.2 

Any conversions at all fail with "There was a problem during creation, the PDF was not created".

We've got Nitro Pro 6.2.1.10 on a few Windows 7 x64 machines and this is happening to all of them.

I'd try reinstalling but obtaining installation media for this version is basically an adventure through malware laden Russian file sharing sites.

Is there anything I can try/somewhere I can get installation media?

 

Thanks

 

Paddy

[AllainU 0]

Hello @PaddyMaxson,

Thank you for reaching out to us through our Community Forums!

You're correct, Nitro Pro 6 is very old and I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, please download the installers here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

Thanks for choosing Nitro Pro and I hope this helps!

[PaddyMaxson 0]

20 hours ago, AllainU said:

Hello @PaddyMaxson,

Thank you for reaching out to us through our Community Forums!

You're correct, Nitro Pro 6 is very old and I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, please download the installers here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

Thanks for choosing Nitro Pro and I hope this helps!

Thanks Allain, that's very helpful. I just wish we could convince the customer to spend the money to use a newer version!