hariskar Posted December 20, 2018 Report Share Posted December 20, 2018 I try to add my digital sugnature, but I get an error: The document can not be signet due to unexpected system error. Any help? I am evaluating NitroPDF. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 20, 2018 Official Nitronaut Report Share Posted December 20, 2018 Hello @hariskar, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The Nitro Pro build you're working with (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end -Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Dwallas Posted November 4, 2020 Report Share Posted November 4, 2020 Nitro Pro paid version 12.16.3.574. same error started as noted above. after i restar windows problem goes away until i go to sign another doc. not fatal but very inconvenient. I would have stuck with adobe and paid their cost if they would offer it in my country. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 5, 2020 Official Nitronaut Report Share Posted November 5, 2020 Hello @Dwallas, Thank you for reaching out to us through our Community Forums and our sincere apologies for your frustrations. In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Dwallas Posted November 5, 2020 Report Share Posted November 5, 2020 thanks for responding. i re-created the digital certificate which solved the error. Link to comment Share on other sites More sharing options...
IVAN MLAKAR Posted March 24, 2023 Report Share Posted March 24, 2023 Hello i also have a problem, i recreated the digital certificate but the problem stays Link to comment Share on other sites More sharing options...
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