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BugSplat64.dll Crash on NitroPro exit


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This happens when the user exits the program. or she creates a pdf and the creator stops. We removed her initial version 7.5 and installed 10.1, then removed that and installed 11.03. Each new install fixes the issue for an hour, then it comes back.

Error is as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: NitroPDF.exe
Application Version:
Application Timestamp: 58493fff
Fault Module Name: BugSplat64.dll
Fault Module Version:
Fault Module Timestamp: 52dabcea
Exception Code: c000041d
Exception Offset: 0000000000006b5a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: ecc0
Additional Information 2: ecc0a07c3106de8637f46a7ed7adf856
Additional Information 3: 3ef9
Additional Information 4: 3ef99db2aff3ec81b968d89687712900

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  • Official Nitronaut
Allain Umailin

Hello @rforeman,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro 11
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.

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