rforeman Posted December 21, 2018 Report Share Posted December 21, 2018 This happens when the user exits the program. or she creates a pdf and the creator stops. We removed her initial version 7.5 and installed 10.1, then removed that and installed 11.03. Each new install fixes the issue for an hour, then it comes back. Error is as follows: Problem signature:Problem Event Name: APPCRASHApplication Name: NitroPDF.exeApplication Version: 11.0.3.134Application Timestamp: 58493fffFault Module Name: BugSplat64.dllFault Module Version: 3.3.0.8Fault Module Timestamp: 52dabceaException Code: c000041dException Offset: 0000000000006b5aOS Version: 6.1.7601.2.1.0.256.4Locale ID: 1033Additional Information 1: ecc0Additional Information 2: ecc0a07c3106de8637f46a7ed7adf856Additional Information 3: 3ef9Additional Information 4: 3ef99db2aff3ec81b968d89687712900 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 24, 2018 Official Nitronaut Report Share Posted December 24, 2018 Hello @rforeman, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro 11 -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end -Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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