Jump to content
  • 0

Not able to make Microsoft Doc. into a PDF


MikeLiggins

Suggestion

Hello there,

I am working with Nitro 10 Pro, I'm trying to assist someone with getting their Microsoft Docs. turned into PDF files with Nitro, but I am getting the error message "nitro pdf the creation process encountered an error, and failed to create the pdf file". Doing some research on this error, I have tried the following. Tried to restart the computer, uninstalled/reinstalled Nitro, repaired Nitro, went into Nitro>Help>NitroPDFSupportTools>PDFCreation and made sure all boxes were checked and updated. I also tried going into the Microsoft Doc. and clicking create PDF from there but I get the error "Unknown error has occurred". I have tried turning other Docs. into PDFs and I get the same message for each one, so I'm at a loss. If anyone who's had similar problems could help me out that would be amazing!

Link to comment
Share on other sites

4 replies to this suggestion

Recommended Posts

  • 0
  • Official Nitronaut
Allain Umailin

Hello @MikeLiggins,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy and in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10?

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

  • 0
  • Official Nitronaut
Allain Umailin

Hello @MikeLiggins,

Thanks for your response.

In that case, please send me a private message and provide the Nitro Pro 11 serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.