yvette Posted December 29, 2018 Report Share Posted December 29, 2018 I followed all the prompts and all the prompts kept telling me the access is denied. I still can't get Nitro to load. Can you please help Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2018 Official Nitronaut Report Share Posted December 31, 2018 Hello @yvette, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Did you follow the steps in this article where you keep on getting 'Access Denied' message?: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 -Are you logged as the Administrator on your machine? -Have you tried reboot your machine? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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