AllainU 0 Report post Posted Tuesday at 07:09 PM Hello @Linder & Goetz, Thank you for reaching out to us through our Community Forums! In order for me to better assist you, are you installing Nitro Pro 11 or Nitro Pro 12? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Linder & Goetz 1 Report post Posted Tuesday at 08:18 PM (edited) @AllainU We are trying to install Nitro Pro 11 Edited Tuesday at 08:19 PM by Linder & Goetz Share this post Link to post Share on other sites
AllainU 0 Report post Posted Tuesday at 10:44 PM Hello @Linder & Goetz, Thanks for your response and patience. To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Share this post Link to post Share on other sites
Dina 0 Report post Posted Wednesday at 08:59 PM I'm having the same problem. I purchased a new copy of Nitro Pro 11 (used to have NP 6 on older laptop) and I've tried all these debugging steps and it simply won't install. What is the problem here? Windows 10 and Microsoft Office 10. I should not have to uninstall all my programs to make this one work. Never had this problem with Nitro PDF 6, but I could not locate the ID Numbers for my program on the old laptop so could not transfer it. Share this post Link to post Share on other sites
AllainU 0 Report post Posted yesterday at 08:55 PM Hello @Dina, Thank you for reaching out to us through our Community Forums! I have checked our system using your email address 'dlbiblin@comcast.net' but didn't find any records. In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
