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Error code 23


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I have deactivated both my Pro 12 installs but cannot re-activate again, and I continually get the Error 23 message. The activation portal does not work for me. Can someone help please?

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Allain Umailin

Hello @Huntlylad,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Thank you for your help. All OK now. Since this has happened before I'm assuming that when Windows 10 receives a major update, somehow Nitro 12 thinks it is a new PC and then counts it as a new activation, breaching the maximum of 2 PCs. The deactivation process doesn't seem to work because even when I complete this and get back to zero activations I need you help to reset my licence. There's a bug in there somwhere.

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