Huntlylad Posted January 2, 2019 Report Share Posted January 2, 2019 I have deactivated both my Pro 12 installs but cannot re-activate again, and I continually get the Error 23 message. The activation portal does not work for me. Can someone help please? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 2, 2019 Official Nitronaut Report Share Posted January 2, 2019 Hello @Huntlylad, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Huntlylad Posted January 7, 2019 Author Report Share Posted January 7, 2019 Thank you for your help. All OK now. Since this has happened before I'm assuming that when Windows 10 receives a major update, somehow Nitro 12 thinks it is a new PC and then counts it as a new activation, breaching the maximum of 2 PCs. The deactivation process doesn't seem to work because even when I complete this and get back to zero activations I need you help to reset my licence. There's a bug in there somwhere. Link to comment Share on other sites More sharing options...
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