Huntlylad 0 Report post Posted January 2, 2019 I have deactivated both my Pro 12 installs but cannot re-activate again, and I continually get the Error 23 message. The activation portal does not work for me. Can someone help please? Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 2, 2019 Hello @Huntlylad, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
Huntlylad 0 Report post Posted January 7, 2019 Thank you for your help. All OK now. Since this has happened before I'm assuming that when Windows 10 receives a major update, somehow Nitro 12 thinks it is a new PC and then counts it as a new activation, breaching the maximum of 2 PCs. The deactivation process doesn't seem to work because even when I complete this and get back to zero activations I need you help to reset my licence. There's a bug in there somwhere. Share this post Link to post Share on other sites
