Joerg 8 Report post Posted January 3, 2019 We often get back different pdf certificates from a certification company. Nitro Pro 11.0.8.470 is unable to open them, but presents only a password input form. But such a password request should only be presented when trying to modify such certificates, but now for viewing. Other pdf programs like Acrobat Reader or PDF Architect are able to open those certificates without problem. Share this post Link to post Share on other sites
Joerg 8 Report post Posted January 4, 2019 Does Nobody have an idea why we are not able to open such signed and write protected PDFs with Nitro? Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 4, 2019 Hello @Joerg, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Share this post Link to post Share on other sites
Joerg 8 Report post Posted January 7, 2019 (edited) Hi Allain, I've answered to your support ticket by mail. Hope, you could reproduce the issue. Thanks Joerg Edited January 7, 2019 by Joerg Share this post Link to post Share on other sites
mtz 0 Report post Posted May 3, 2019 What was the solution on this? Share this post Link to post Share on other sites
Joerg 8 Report post Posted May 6, 2019 Hi MTZ, Nitro support has confirmed this bug. I've provided them with a sample. Here the answer from support from January this year:: "Upon doing more tests, this is really a weird case since other PDF viewers are not being prompted to enter a password like in Adobe. This is also confirmed if you refer to the attached screenshot so this shouldn't be correct behavior when Nitro Pro is used. Is this only file you're having issue with? If you have 2 or more sample files with the same behavior, would you be so kind to send as copies for further investigation? Thank you very much in advance and I am looking forward to hearing back from you." Unfortunately I didn't have more examples in our stock. Don't know whether ths bug has been fixed in the meantime or not. I did not receive any updates of the program. Often Nitro put the fixes into new versions where you have to pay again. At the moment we try Foxit Phantom PDF. Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 6, 2019 Hello @mtz, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide some sample files so we can further investigate this on our end? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
