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How to avoid restarts


Clyde
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Nitro 12 shuts down every time I close documents. I want to avoid the popup to restart it everytime I use it. Is there a setting to keep it running in the background? Thanks

 

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  • Official Nitronaut
Allain Umailin

Hello @Clyde,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re closing PDFs? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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