JRS Posted January 6, 2019 Report Share Posted January 6, 2019 I got a new computer and installed Nitro Pro 12. This is the first time that I am trying to set something up for signature. I have tried a dozen times and get "An error has occurred within our system. Please try again or contact support if this problem persists (Error 400). Of course I can't actually contact support, so I hope that you can help. Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 7, 2019 Official Nitronaut Report Share Posted January 7, 2019 Hello @JRS, Thank you for reaching out to us through our Community Forums! I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 If repairing didn't help and in order for me to further assist you with your concern, could you please provide the following?: -Are you working with signatures under Home tab > QuickSign, Share tab > Request Signature or Protect tab > Sign? -Were you able to activate your Nitro Pro? If you see a Deactivate button under Help > About Nitro Pro, it means it is Activated. -A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
JRS Posted January 8, 2019 Author Report Share Posted January 8, 2019 Hello, Ok, I went ahead and ran the repair, rebooting before and after. No luck. - I am working with signatures under the Home tab > Request Signature. I tried it under the Share tab > Request Signature and got the same result. - I checked and the program is active as the Deactivate button showed up. Here are the screen shot links: https://1drv.ms/u/s!AoNIc4hnYLUbzQP-EbNpqu_jFeFT https://1drv.ms/u/s!AoNIc4hnYLUbzQTgWxBBH5VlJQhd Please let me know next steps. Thanks. Link to comment Share on other sites More sharing options...
JRS Posted January 11, 2019 Author Report Share Posted January 11, 2019 Hello? I didn't receive a response and I just checked my spam folder. I only received a poke because I was mentioned in the Nitro Pro 11 will not install thread. Can you please advise as to next steps? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 11, 2019 Official Nitronaut Report Share Posted January 11, 2019 Hello @JRS, Thanks for your patience and my apologies for my delayed response. To further assist you with your concern, I checked the two screenshots you provided and it seems to me your Nitro Pro is unable to connect to your Nitro Could account. Do you have an antivirus program on your machine? If yes, would it be possible to turn it off and try again? If that didn't help, let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Uninstall Nitro Pro via Control Panel then reboot your machine. 3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 12.6.1.298 using below offline installers: x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
NigelF Posted March 21, 2019 Report Share Posted March 21, 2019 Hi All, I have the same issue. Its every time Nitro starts. I have tried the suggestions listed above - but still the same. Any further ideas ? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 21, 2019 Official Nitronaut Report Share Posted March 21, 2019 Hello @NigelF, Thank you for reaching out to us through our Community Forums! So you uninstalled your Nitro Pro, rebooted you machine and installed Nitro Pro 12.10.1.487 and you're still getting the same error message? If yes, are you setting-up QuickSigns as well? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 21, 2019 Official Nitronaut Report Share Posted March 21, 2019 Hello @NigelF, Thank you for reaching out to us through our Community Forums! So you uninstalled your Nitro Pro, rebooted you machine and installed Nitro Pro 12.10.1.487 and you're still getting the same error message? If yes, are you setting-up QuickSigns as well? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
NigelF Posted March 22, 2019 Report Share Posted March 22, 2019 Hi AllainU, thanks for your reply. I have found the problem. A simple logout/reboot/login of the cloud account from within Nitro solved the issue. Nitro crashed earlier in the day so I guess something got messed up then. Thanks anyway ... Link to comment Share on other sites More sharing options...
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