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JRS

Error 400

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JRS

I got a new computer and installed Nitro Pro 12.  This is the first time that I am trying to set something up for signature.  I have tried a dozen times and get "An error has occurred within our system.  Please try again or contact support if this problem persists (Error 400).  Of course I can't actually contact support, so I hope that you can help.  Please advise.

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AllainU

Hello @JRS,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If repairing didn't help and in order for me to further assist you with your concern, could you please provide the following?:
-Are you working with signatures under Home tab > QuickSign, Share tab > Request Signature or Protect tab > Sign?
-Were you able to activate your Nitro Pro? If you see a Deactivate button under Help > About Nitro Pro, it means it is Activated.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Thank you very much in advance and I am looking forward to hearing back from you. 

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JRS

Hello,

Ok, I went ahead and ran the repair, rebooting before and after.  No luck. 

- I am working with signatures under the Home tab > Request Signature.  I tried it under the Share tab > Request Signature and got the same result.

- I checked and the program is active as the Deactivate button showed up.

Here are the screen shot links:

https://1drv.ms/u/s!AoNIc4hnYLUbzQP-EbNpqu_jFeFT

https://1drv.ms/u/s!AoNIc4hnYLUbzQTgWxBBH5VlJQhd

Please let me know next steps.  Thanks.

 

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JRS

Hello?  I didn't receive a response and I just checked my spam folder.  I only received a poke because I was mentioned in the Nitro Pro 11 will not install thread.  Can you please advise as to next steps?  

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AllainU

Hello @JRS,

Thanks for your patience and my apologies for my delayed response.

To further assist you with your concern, I checked the two screenshots you provided and it seems to me your Nitro Pro is unable to connect to your Nitro Could account.

Do you have an antivirus program on your machine? If yes, would it be possible to turn it off and try again?

If that didn't help, let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Uninstall Nitro Pro via Control Panel then reboot your machine.

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.6.1.298 using below offline installers:
x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi  

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Looking forward to hearing back from you soon.

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