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Activation Failure - Nitro 12


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I wonder if you could help. I have NitroPro 12 running on 2 x PCs. One of the PC’s is on its last legs so I’ve got a replacement PC. I followed the instructions to deactivate the licence from the old PC and I got the confirmation page that only 1 of 2 licences was in use. However, it won’t let me activate my licence on my new PC. I get an error 23 saying invalid licence, deactivate previous licence’. I even deactivated the licence from my second PC so that I had 0 licences in use and 2 free but still not luck. 

Any idea what what I am doing wrong?

Thanks in advance for your help

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  • Official Nitronaut

Hello @Barrell72,

Thank you for posting on our Community Forums!

I can check your serial number, but I couldn't locate it by the email address you provided.

You can send me a DM with your serial number, Order reference number, or the email address you used for the purchase.


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