Rhyan Posted January 9, 2019 Report Share Posted January 9, 2019 Hello, I installed Nitro Pro 11 last May 14 2018 and activated. And today when I open my Nitro Pro 11, it is a trial version now and when i try to reactivate, I will get this error: -23: Error - License number already used. What I did is Deactivate my serial from this link https://licenses.gonitro.com/prd/portal and activate again in my application's menu. What is the couse why my Nitro Pro 11 suddenly deactivated? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 9, 2019 Official Nitronaut Report Share Posted January 9, 2019 Hello @Rhyan, Thanks for reaching out to us! I released your key so you can reactivate. Please try again! I hope that helps! Link to comment Share on other sites More sharing options...
Rhyan Posted January 9, 2019 Author Report Share Posted January 9, 2019 Hi Leslie, Why did you do that? My question is What is the couse why my Nitro Pro 11 suddenly deactivated? 😥 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 10, 2019 Official Nitronaut Report Share Posted January 10, 2019 Hello @Rhyan, It could be an update, it could be any change in your set-up. We cannot pinpoint which caused it exactly but it shouldn't happen constantly. Were you able to reactivate? Are you getting the same issue over and over? Thanks! Link to comment Share on other sites More sharing options...
Rhyan Posted January 13, 2019 Author Report Share Posted January 13, 2019 Hi @Leslie V., Yes, I reactivate after I deactivate my serial from this link https://licenses.gonitro.com/prd/portal. In that day, I get the same issue in two different Nitro versions. Link to comment Share on other sites More sharing options...
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