Rhyan 1 Report post Posted January 9, 2019 Hello, I installed Nitro Pro 11 last May 14 2018 and activated. And today when I open my Nitro Pro 11, it is a trial version now and when i try to reactivate, I will get this error: -23: Error - License number already used. What I did is Deactivate my serial from this link https://licenses.gonitro.com/prd/portal and activate again in my application's menu. What is the couse why my Nitro Pro 11 suddenly deactivated? Thanks Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 9, 2019 Hello @Rhyan, Thanks for reaching out to us! I released your key so you can reactivate. Please try again! I hope that helps! Share this post Link to post Share on other sites
Rhyan 1 Report post Posted January 9, 2019 Hi Leslie, Why did you do that? My question is What is the couse why my Nitro Pro 11 suddenly deactivated? 😥 Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 10, 2019 Hello @Rhyan, It could be an update, it could be any change in your set-up. We cannot pinpoint which caused it exactly but it shouldn't happen constantly. Were you able to reactivate? Are you getting the same issue over and over? Thanks! Share this post Link to post Share on other sites
Rhyan 1 Report post Posted January 13, 2019 Hi @Leslie V., Yes, I reactivate after I deactivate my serial from this link https://licenses.gonitro.com/prd/portal. In that day, I get the same issue in two different Nitro versions. Share this post Link to post Share on other sites
