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Have problems activating.

I. Carlson

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Hello.  I have recently upgraded our office computer.  We were using Nitro PDF Professional (6).  I have obtained our license # from when we purchased that and it won't allow me to activate Nitro Pro 12 using that license #.  Help!  (Nitro PDF Professional 6 doesn't seem to run on our upgrade computer). 



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  • Official Nitronaut

Hello @I. Carlson,

Thank you for posting on our Community Forums!

Your Nitro Pro 6 key will not work with any other version including Nitro Pro 12.

To upgrade, please proceed to the following web page, https://www.gonitro.com/pro/upgrade

Enter your Nitro Pro 6 serial number and follow the prompts to receive a new Nitro Pro 12 serial key and installation files.

Hope that helps!

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