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Word to PDF Conversion Error Issue


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Whether trying to create a pdf through NitroPro or from Word, I keep getting error messages. When attempting to convert a Word file to pdf through the Word add-in, I get the error message "An unknown error has occurred." When attempting the same conversion via Home --> PDF (Create) --> From File on my Nitro Pro application, I get the error message "The creation process encountered an error, and failed to create the PDF file." I started encountering this issue on/around 12-28-2018. I tried different Word files and had the same result. I am using version Nitro Pro 

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Allain Umailin

Hello @Alexander1,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot, kindly uninstall/install your Nitro Pro plug-in for MS Word. Please refer to these steps:
1. Close your Nitro Pro and MS Office applications if they're open.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and tick the box for MS Word under Microsoft Office Add-ins. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Click Update Add-ins button. Installation will be done in the background. Once it's done, you should receive a message 'Update of add-ins was successful. To activate your changes, please restart Microsoft Office applications'.
5. Click OK > Close.
6. Close your Nitro Pro, reopen it as well as MS Word and and try to convert again.

If above steps didn't help and in order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro
-Are any other users able to replicate the issue, or is it just the one computer / user?
-Are you also having issue converting Excel/PowerPoint files and Outlook email messages?
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to convert? Can you check if you have the same issue when the files are saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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