Bruce Posted January 10, 2019 Report Share Posted January 10, 2019 I have Nitro PDF Pro version 6, build 18.104.22.168, and a valid serial number. I'm trying to open a PDF from my bank, and I see this message: This is an XFA form and has special restrictions. And the document never opens. However, it opens just fine with Acrobat Reader. I thought that maybe XFA forms are a newer feature of PDFs that Nitro V6 doesn't handle, so I would like to upgrade to the newer version 12. I downloaded and installed the trial version, and it is able to open the PDF. There are a few issues with how it renders the document, but at least it can open the doc. So here's my issue: I see that there is an upgrade price of $79.99 for users of version 11 or older. However, my serial number is not recognized by the Cleverbridge agent when I try to get the upgrade price. I clicked around the Nitro site to Resources -> Get Support -> License Portal, and that Nitro page DID recognize my serial number. So Nitro recognizes my SN, but Cleverbridge does not. Can someone please help me resolve this so I can upgrade to Version 12? I don't want to post my SN on this site but will provide it via email. Thanks. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now