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Unable to open nitro Pro 11

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Hi Team,

I have a licensed full version of Nitro Pro 11 but suddenly beginning of Jan onwards I am unable to open the program. I have tried 'Run as Admin' but all in vain. When I try opening the program, all I get is the icon on the windows taskbar (Windows 10) and nothing else happens. Could you please help?




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Hello @AS1,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1) Focus on Nitro Pro by clicking on it on the Taskbar. 
2) Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above doesn't help, please provide me with the following:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened?
-What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 11.X.X.X)
-Are any other users able to replicate the issue, or is it just the one computer / user?

Thank you and I look forward to hearing back from you.

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