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Nitro Pro 12 Activation Computer ID error

David Rhead

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I'm trying to install Nitro Pro 12 and I'm getting an error with activating the license stating that I've reached the "maximum number of installations for this license".  I have checked and there is still a large number of licenses available and I have already received some support telling me that it's due to the Computer ID not being generated correctly.

I've followed the support steps of making sure NetBIOS is enabled and to uninstall and re-install and then try to activate again but I still get the same error and when I check the Computer ID it is still all 0's.  This has happened with multiple installs and different computers, can anyone help please?



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  • Official Nitronaut
Allain Umailin

Hello @David Rhead,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.


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