Jump to content

022: Error - Wrong license number


djskipz
 Share

Recommended Posts

I had to refresh my computer which wiped all my applications and files.  I'm trying to reinstall Nitro using the activation serial number that I was provided in an email received from cleverbridge on 5/31/17.   I'm getting error message -22: Error - Wrong license number.

 

BTW - I tried the Activation Portal but it didn't work.  It says the following:

Serial Number xxxx-xxxxx-xxxxx-xxxx
Version 11
Status active
Number of Activations 0
Number of Activations Allowed

2

When I hit deactivate it says - Sorry. You may only deactivate 0 devices

 

Can you please help me activate Nitro?

Sam

 

Link to comment
Share on other sites

  • Official Nitronaut

Hello @djskipz,

Thanks for reaching out to us! 

The error 22 message means that the serial number you are trying to activate is for a different version of Nitro Pro.

Please get the correct version 11 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

I hope that helps!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.