djskipz 0 Report post Posted January 10, 2019 I had to refresh my computer which wiped all my applications and files. I'm trying to reinstall Nitro using the activation serial number that I was provided in an email received from cleverbridge on 5/31/17. I'm getting error message -22: Error - Wrong license number. BTW - I tried the Activation Portal but it didn't work. It says the following: Serial Number xxxx-xxxxx-xxxxx-xxxx Version 11 Status active Number of Activations 0 Number of Activations Allowed 2 When I hit deactivate it says - Sorry. You may only deactivate 0 devices Can you please help me activate Nitro? Sam Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted January 11, 2019 Hello @djskipz, Thanks for reaching out to us! The error 22 message means that the serial number you are trying to activate is for a different version of Nitro Pro. Please get the correct version 11 installer from the page below:https://www.gonitro.com/nps/product-details/downloads I hope that helps! Share this post Link to post Share on other sites
