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022: Error - Wrong license number

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I had to refresh my computer which wiped all my applications and files.  I'm trying to reinstall Nitro using the activation serial number that I was provided in an email received from cleverbridge on 5/31/17.   I'm getting error message -22: Error - Wrong license number.


BTW - I tried the Activation Portal but it didn't work.  It says the following:

Serial Number xxxx-xxxxx-xxxxx-xxxx
Version 11
Status active
Number of Activations 0
Number of Activations Allowed


When I hit deactivate it says - Sorry. You may only deactivate 0 devices


Can you please help me activate Nitro?



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