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MathCAD print issue

Thompson Dryers

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Thompson Dryers

When trying to print from MathCAD to Nitro Pro 11, the resulting PDF has the symbol for multiplication replaced by an empty box.  I have screen captures of what is shown in MathCAD and a PDF of what that looks like when created by Nitro Pro 11, which shows the empty boxes.  

We have not had any issues in other programs or with other symbols that we know about.

Anyone else seen anything like this?  And if so, is there a solution?

Thanks in advance.

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  • Official Nitronaut
Allain Umailin

Hello @Thompson Dryers,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Support Tools file from your machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594

Thank you very much in advance and I am looking forward to hearing back from you. 

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