UMCJ Posted January 14, 2019 Report Share Posted January 14, 2019 When I went to deactivate I was presented with a blank field. But my license is active. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 14, 2019 Official Nitronaut Report Share Posted January 14, 2019 Hello @UMCJ, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy Our records show you're having issue activating because you have reached 2/2 activations already. As a courtesy, you can reset your license by going to https://licenses.gonitro.com/prd/portal Alternatively, if you would like to trial our latest product, Nitro Pro 12, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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