Nitro 8 can not deactivate to reinstall

[UMCJ 0]

 When I went to deactivate I was presented with a blank field. But my license is active.

[AllainU 0]

Hello @UMCJ,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

Our records show you're having issue activating because you have reached 2/2 activations already.

As a courtesy, you can reset your license by going to https://licenses.gonitro.com/prd/portal

Alternatively, if you would like to trial our latest product, Nitro Pro 12, you can download it from here: https://www.gonitro.com/pro/try

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos

Thanks for choosing Nitro Pro and I hope this helps!