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Wanting to Upgrade - Serial Number not being accepted


yiscah
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I have NitroPro 9 and would like to upgrade to the newest version. I've entered the serial number of my older product to do that, in order to get the newer software at a discounted rate, but says it can't verify the serial number. I'm taking it directly from my receipt. 

How do I go about upgrading at the reduced rate for previous versions?

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  • Official Nitronaut
Allain Umailin

Hello @yiscah,

Thank you for reaching out to us through our Community Forums!

I have checked our records using your email address but unable to pull-up your product.

So in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 9.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Gerben Doeschot

Hello,

I have the same problem. Wanted to update 2 license numbers. The first succeeded. When i want to upgrade the second it says:

 'We were unable to validate your serial number. Please ensure you entered it correctly.

If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.'

Greetings Gerben

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Allain Umailin

Hello @Gerben,

Thank you for reaching out to us through our Community Forums!

I have checked our end but unable to find your Nitro Pro using your email address 'gerben.doeschot@ovsoftware.com'.

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro that is giving you that message.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 4 weeks later...

I have the same problem, the serial number is not recognized. I've entered it correctly, directly off the disc jacket. I have a screen shot of me activating the product using the same serial number: NPP8-xxxxx-xxxxx-F6BB.  What is the cost to upgrade to the latest version of Nitro Pro.

Thank You,

Dan Hemenway

Edited by AllainU
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Allain Umailin

Hello @Dan_Hem,

Thank you for reaching out to us through our Community Forums!

Did you purchase your Nitro Pro from a reseller or retail store?

Could you please send me a private message attaching the screenshot while you're activating?

Thank you very much in advance and I am looking forward to hearing back from you. 

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