yiscah Posted January 15, 2019 Report Posted January 15, 2019 I have NitroPro 9 and would like to upgrade to the newest version. I've entered the serial number of my older product to do that, in order to get the newer software at a discounted rate, but says it can't verify the serial number. I'm taking it directly from my receipt. How do I go about upgrading at the reduced rate for previous versions?
Official Nitronaut Allain Umailin Posted January 15, 2019 Official Nitronaut Report Posted January 15, 2019 Hello @yiscah, Thank you for reaching out to us through our Community Forums! I have checked our records using your email address but unable to pull-up your product. So in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 9. Thank you very much in advance and I am looking forward to hearing back from you.
Gerben Doeschot Posted January 17, 2019 Report Posted January 17, 2019 Hello, I have the same problem. Wanted to update 2 license numbers. The first succeeded. When i want to upgrade the second it says: 'We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.' Greetings Gerben
Official Nitronaut Allain Umailin Posted January 17, 2019 Official Nitronaut Report Posted January 17, 2019 Hello @Gerben, Thank you for reaching out to us through our Community Forums! I have checked our end but unable to find your Nitro Pro using your email address 'gerben.doeschot@ovsoftware.com'. In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro that is giving you that message. Thank you very much in advance and I am looking forward to hearing back from you.
Dan_Hem Posted February 14, 2019 Report Posted February 14, 2019 I have the same problem, the serial number is not recognized. I've entered it correctly, directly off the disc jacket. I have a screen shot of me activating the product using the same serial number: NPP8-xxxxx-xxxxx-F6BB. What is the cost to upgrade to the latest version of Nitro Pro. Thank You, Dan Hemenway
Official Nitronaut Allain Umailin Posted February 14, 2019 Official Nitronaut Report Posted February 14, 2019 Hello @Dan_Hem, Thank you for reaching out to us through our Community Forums! Did you purchase your Nitro Pro from a reseller or retail store? Could you please send me a private message attaching the screenshot while you're activating? Thank you very much in advance and I am looking forward to hearing back from you.
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