Nitro 11 Page Rotation not working when printing

[tatmsp]

Hello

I have one user with Nitro 11 who gets pages cut off when printing. While investigating it appears the the problem is with pages in landscape orientation not rotating to fit the paper when printing, even though Rotate and Center option is selected in Print dialog, If pages are manually rotated before printing the document prints fine. Other users with Nitro can print it fine as well. Here are the steps taken so far.

1. Tested on multiple printers

2. Updated drivers/reinstalled printers

3. Updated Nitro to latest version

4. Clean uninstall/re-install Nitro

 

Would appreciate any help.

Thank you.

[Allain Umailin]

Hello @tatmsp,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112)? You can find these out by clicking on 'About Nitro Pro' under the Help tab.

Thank you very much in advance and I am looking forward to hearing back from you. 

[tatmsp]

Hello,

The Nitro version is 11.0.8.470.

Thank you

Edited January 17, 2019 by AllainU

[Allain Umailin]

Hello @tatmsp,

Thanks for this information.

It's odd you're experiencing this known bug in 11.0.7.411 while you're working with 11.0.8.470 and it should have been fixed.

I believe you updated from 11.0.7.411 to 11.0.8.470 and there are still traces of the old version so to further troubleshoot, could you please send me a private message and provide the serial number of your Nitro Pro?

I need this information so I have an idea of the properly installer you need to use.

Thank you very much in advance and I am looking forward to hearing back from you.