Adam.Mckennen Posted January 16, 2019 Report Share Posted January 16, 2019 Good day to you, Due to a technical issue, the computer I was using wasn't able to deactivate the Nitro 11 license I was using. Currently, I have no access to it. After looking at your website, I was able to find this link: https://licenses.gonitro.com/prd/portal But, when I enter my license I receive the following message: Please contact the Nitro Support Team to deactivate devices belonging to this serial number. Is there an email address I can contact or maybe someone to PM to deactivate my license on my old device. This should allow me to activate it on my new device. Thank in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 17, 2019 Official Nitronaut Report Share Posted January 17, 2019 Hello @Adam.Mckennen, Thank you for reaching out to us through our Community Forums! I have checked our system but unable to find a serial number under your email address 'adam.mckennen@exfo.com. In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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