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Licence deactivation


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Good day to you,

Due to a technical issue, the computer I was using wasn't able to deactivate the Nitro 11 license I was using. Currently, I have no access to it. After looking at your website, I was able to find this link:


But, when I enter my license I receive the following message: Please contact the Nitro Support Team to deactivate devices belonging to this serial number.

Is there an email address I can contact or maybe someone to PM to deactivate my license on my old device. This should allow me to activate it on my new device.

Thank in advance.

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  • Official Nitronaut
Allain Umailin

Hello @Adam.Mckennen,

Thank you for reaching out to us through our Community Forums!

I have checked our system but unable to find a serial number under your email address 'adam.mckennen@exfo.com.

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11.

Thank you very much in advance and I am looking forward to hearing back from you. 

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