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Nitro will not open offline files


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I have one user that has a strange problem.  When he is connected to our network, he can open any files just fine.  

he also syncs certain network folders to his laptop for offline use.

when he is offline, nitro will not load any of the files.  I get no error messages, just a blank nitro page with nothing loaded.  I can open these same  files in adobe just fine.

If I go online, the files load perfectly.

Any ideas?


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  • Official Nitronaut
Allain Umailin

Hello @Bcincotta,

Thank you for reaching out to us through our Community Forums!

You're correct because I have never seen this issue before.

For now, I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If that didn't help, could you please send me a private message and provide the serial number of the affected Nitro Pro and its build (format is 12.X.X.X, e.g. You can find these out by clicking on 'About Nitro Pro' under the Help tab.

Thank you very much in advance and I am looking forward to hearing back from you. 

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