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Nitro Pro activation and licence tracking issues


mavih
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Dear all,

 

We are currently experiencing some issues with the activation of our Nitro Pro 12 products. By our internal tracker we should have about 85 free spaces within our licence, when looking at the Nitro portal there are about 110 free spaces. First if w could get a more accurate count, it would be greatly appreciated.

The larger issue is that in some cases after installing Nitro Pro 12 we are unable to activate it and we get Error 23 stating that all licences are used up.

 

We already had a ticket regarding the licence count and I was asked to quote that as it might be helpful for further correspondence. That ticket number was 00185349.

 

With regards,

Matej 

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  • Official Nitronaut
Kelvin B. Villarin

Hi @mavih,

Thanks for the update!

I have made a change to the setup of your serial number on the system so you can now activate by going to Help in Nitro > About > Activation > input your Serial number > Activate.

After you activate that machine, please let me know so that I can check the serial again to look for any conflicts.
 
Cheers!

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  • 4 weeks later...
  • Official Nitronaut
Kelvin B. Villarin

Hi @mavih,

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

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  • 4 weeks later...
  • Official Nitronaut
Kelvin B. Villarin

Hi @mavih,

Thank you for the update.

Please reactivate and let me know how it goes.

I'm creating a ticket on your behalf. Let's continue our conversation there. 

Thanks!

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  • 4 weeks later...
  • Official Nitronaut
Kelvin B. Villarin

Hi @mavih,

It's now good to go.

I'm re-opening your recent ticket just in case you get any errors in the near future.

You'll hear from me again soon.

Cheers!

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