mavih Posted January 18, 2019 Report Share Posted January 18, 2019 Dear all, We are currently experiencing some issues with the activation of our Nitro Pro 12 products. By our internal tracker we should have about 85 free spaces within our licence, when looking at the Nitro portal there are about 110 free spaces. First if w could get a more accurate count, it would be greatly appreciated. The larger issue is that in some cases after installing Nitro Pro 12 we are unable to activate it and we get Error 23 stating that all licences are used up. We already had a ticket regarding the licence count and I was asked to quote that as it might be helpful for further correspondence. That ticket number was 00185349. With regards, Matej Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 18, 2019 Official Nitronaut Report Share Posted January 18, 2019 Hello @mavih, Thanks for reaching out to us! I released your key so you can reuse it. Can you please try it again? Link to comment Share on other sites More sharing options...
mavih Posted January 24, 2019 Author Report Share Posted January 24, 2019 Apologies for the late reply, but we have have managed to activate Nitro Pro on both computers in question Link to comment Share on other sites More sharing options...
mavih Posted January 30, 2019 Author Report Share Posted January 30, 2019 Apologies but we have the same issue again Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 30, 2019 Official Nitronaut Report Share Posted January 30, 2019 Hi @mavih, Thanks for the update! I have made a change to the setup of your serial number on the system so you can now activate by going to Help in Nitro > About > Activation > input your Serial number > Activate. After you activate that machine, please let me know so that I can check the serial again to look for any conflicts. Cheers! Link to comment Share on other sites More sharing options...
mavih Posted January 30, 2019 Author Report Share Posted January 30, 2019 Thank you. Everything went through properly now Link to comment Share on other sites More sharing options...
mavih Posted February 21, 2019 Author Report Share Posted February 21, 2019 We are experiencing the same issue again Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted February 22, 2019 Official Nitronaut Report Share Posted February 22, 2019 Hi @mavih, I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you. Cheers! Link to comment Share on other sites More sharing options...
mavih Posted February 22, 2019 Author Report Share Posted February 22, 2019 Thank you, it worked. Link to comment Share on other sites More sharing options...
mavih Posted March 18, 2019 Author Report Share Posted March 18, 2019 We are experiencing the same issue again Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 18, 2019 Official Nitronaut Report Share Posted March 18, 2019 Hi @mavih, Once you get the chance, please try again. Thanks! Link to comment Share on other sites More sharing options...
mavih Posted March 19, 2019 Author Report Share Posted March 19, 2019 Activation worked only on one computer Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 20, 2019 Official Nitronaut Report Share Posted March 20, 2019 Hi @mavih, Thank you for the update. Please reactivate and let me know how it goes. I'm creating a ticket on your behalf. Let's continue our conversation there. Thanks! Link to comment Share on other sites More sharing options...
mavih Posted March 20, 2019 Author Report Share Posted March 20, 2019 So far 2 users managed to get activated, one is still getting the error that all our licences are used up Link to comment Share on other sites More sharing options...
mavih Posted April 11, 2019 Author Report Share Posted April 11, 2019 We are getting th same error again for another 2 users Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 12, 2019 Official Nitronaut Report Share Posted April 12, 2019 Hi @mavih, Kindly try again once you get the chance. Thank you. Link to comment Share on other sites More sharing options...
mavih Posted April 15, 2019 Author Report Share Posted April 15, 2019 Everything worked fine this time around Link to comment Share on other sites More sharing options...
mavih Posted April 16, 2019 Author Report Share Posted April 16, 2019 we are getting a few errors again Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 17, 2019 Official Nitronaut Report Share Posted April 17, 2019 Hi @mavih, It's now good to go. I'm re-opening your recent ticket just in case you get any errors in the near future. You'll hear from me again soon. Cheers! Link to comment Share on other sites More sharing options...
mavih Posted May 13, 2019 Author Report Share Posted May 13, 2019 We're experiencing the issue again Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted May 13, 2019 Official Nitronaut Report Share Posted May 13, 2019 Hi @mavih, Please try again as soon as you are available. Thank you. Link to comment Share on other sites More sharing options...
mavih Posted May 31, 2019 Author Report Share Posted May 31, 2019 Seems we have this issue again. Oddly yesterday 2 computers went through without an issue and 1 one reported this issue Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 31, 2019 Official Nitronaut Report Share Posted May 31, 2019 Hello @mavih, Please try again now. It's been released. Link to comment Share on other sites More sharing options...
mavih Posted June 12, 2019 Author Report Share Posted June 12, 2019 We are getting the same error again Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 13, 2019 Official Nitronaut Report Share Posted June 13, 2019 Hello Mavih, Please try reactivating, I just released it. Thanks! Link to comment Share on other sites More sharing options...
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