Nitro Pro activation and licence tracking issues

[mavih 0]

Dear all,

 

We are currently experiencing some issues with the activation of our Nitro Pro 12 products. By our internal tracker we should have about 85 free spaces within our licence, when looking at the Nitro portal there are about 110 free spaces. First if w could get a more accurate count, it would be greatly appreciated.

The larger issue is that in some cases after installing Nitro Pro 12 we are unable to activate it and we get Error 23 stating that all licences are used up.

 

We already had a ticket regarding the licence count and I was asked to quote that as it might be helpful for further correspondence. That ticket number was 00185349.

 

With regards,

Matej 

[Leslie V. 0]

Hello @mavih,

Thanks for reaching out to us!

I released your key so you can reuse it. 

Can you please try it again?

[mavih 0]

Apologies for the late reply, but we have have managed to activate Nitro Pro on both computers in question

[mavih 0]

Apologies but we have the same issue again

[Kelvin V. 0]

Hi @mavih,

Thanks for the update!

I have made a change to the setup of your serial number on the system so you can now activate by going to Help in Nitro > About > Activation > input your Serial number > Activate.

After you activate that machine, please let me know so that I can check the serial again to look for any conflicts.
 
Cheers!

[mavih 0]

Thank you. Everything went through properly now

[mavih 0]

We are experiencing the same issue again

[Kelvin V. 0]

Hi @mavih,

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

[mavih 0]

Thank you, it worked.

[mavih 0]

We are experiencing the same issue again

[Kelvin V. 0]

Hi @mavih,

Once you get the chance, please try again. 

Thanks!

[mavih 0]

Activation worked only on one computer

[Kelvin V. 0]

Hi @mavih,

Thank you for the update.

Please reactivate and let me know how it goes.

I'm creating a ticket on your behalf. Let's continue our conversation there. 

Thanks!

[mavih 0]

So far 2 users managed to get activated, one is still getting the error that all our licences are used up

[mavih 0]

We are getting th same error again for another 2 users

[Kelvin V. 0]

Hi @mavih,

Kindly try again once you get the chance.

Thank you.

 

[mavih 0]

Everything worked fine this time around

[mavih 0]

we are getting a few errors again

[Kelvin V. 0]

Hi @mavih,

It's now good to go.

I'm re-opening your recent ticket just in case you get any errors in the near future.

You'll hear from me again soon.

Cheers!

[mavih 0]

We're experiencing the issue again

[Kelvin V. 0]

Hi @mavih,

Please try again as soon as you are available.

Thank you.

[mavih 0]

Seems we have this issue again. Oddly yesterday 2 computers went through without an issue and 1 one reported this issue

[Leslie V. 0]

Hello @mavih,

Please try again now. It's been released.

[mavih 0]

We are getting the same error again

[Leslie V. 0]

Hello Mavih,

Please try reactivating, I just released it.

Thanks!