Jump to content
mavih

Nitro Pro activation and licence tracking issues

Recommended Posts

mavih

Dear all,

 

We are currently experiencing some issues with the activation of our Nitro Pro 12 products. By our internal tracker we should have about 85 free spaces within our licence, when looking at the Nitro portal there are about 110 free spaces. First if w could get a more accurate count, it would be greatly appreciated.

The larger issue is that in some cases after installing Nitro Pro 12 we are unable to activate it and we get Error 23 stating that all licences are used up.

 

We already had a ticket regarding the licence count and I was asked to quote that as it might be helpful for further correspondence. That ticket number was 00185349.

 

With regards,

Matej 

Share this post


Link to post
Share on other sites
Leslie V.

Hello @mavih,

Thanks for reaching out to us!

I released your key so you can reuse it. 

Can you please try it again?

Share this post


Link to post
Share on other sites
mavih

Apologies for the late reply, but we have have managed to activate Nitro Pro on both computers in question

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

Thanks for the update!

I have made a change to the setup of your serial number on the system so you can now activate by going to Help in Nitro > About > Activation > input your Serial number > Activate.

After you activate that machine, please let me know so that I can check the serial again to look for any conflicts.
 
Cheers!

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

I have made some changes on my end for you to be able to successfully activate. Please try to activate again using the same serial number and let me know how it works for you.

Cheers!

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

Once you get the chance, please try again. 

Thanks!

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

Thank you for the update.

Please reactivate and let me know how it goes.

I'm creating a ticket on your behalf. Let's continue our conversation there. 

Thanks!

Share this post


Link to post
Share on other sites
mavih

So far 2 users managed to get activated, one is still getting the error that all our licences are used up

Share this post


Link to post
Share on other sites
mavih

We are getting th same error again for another 2 users

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

Kindly try again once you get the chance.

Thank you.

 

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

It's now good to go.

I'm re-opening your recent ticket just in case you get any errors in the near future.

You'll hear from me again soon.

Cheers!

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @mavih,

Please try again as soon as you are available.

Thank you.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.