Nitro Pro activation and licence tracking issues

[mavih 0]

We're experiencing the sam issue again with 2 computers on 2 different locations

[Kelvin V. 0]

Hi @mavih,

I hope all is well.

Please try to activate once you get the chance and let me know if you encounter any issues.

Thank you.

[mavih 0]

We are experiencing the same issue again

[Kelvin V. 0]

Hi @mavih,

Please try again once you get the chance.

Thanks!

[mavih 0]

we are experiencing the same issue again. also I'd like to ask if there is a way for us to reset the number of licence keys on computers that haven't been active during the last 30 days or more?

[Kelvin V. 0]

Hi @mavih,

It is now good to go. I'll message you again via support ticket.

Thank you.

[mavih 0]

unfortunately the same issue is going on again. we deactivated at least 5 licences on older laptops and we can't reuse them now

[Kelvin V. 0]

Hi @mavih,

I hope all is well.

Please try to reactivate and let me know how it goes.

Thank you.

[mavih 0]

It worked, thanks

[mavih 0]

worked on 2 computers and now a colleague is telling me he can't activate a single one

[AllainU 0]

Hello @mavih,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!