Adir Schneider 0 Report post Posted January 20, 2019 Nitro 11 doesn't install. I tried installing it but it doesn't. I moved to a new computer from my old one. Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted January 20, 2019 Hi @Adir Schneider, Thank you for reaching out to us through our Community Forums! What is the error message that prevents you from installing Nitro Pro 11? Could you please provide a screenshot so we can assist you further? Please refer to this link on how to take a screenshot. Quote Share this post Link to post Share on other sites
Adir Schneider 0 Report post Posted January 21, 2019 Here's a link Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted January 21, 2019 Hello @Adir Schneider, Please try installing Nitro Pro 11 using the offline MSI installer. Below are the Nitro Pro 11 direct download links: Nitro Pro 11 32bit Nitro Pro 11 64bit If you are not sure which to pick, this link will help. Quote Share this post Link to post Share on other sites
gal 0 Report post Posted January 21, 2019 I'm having exactly the same problems, can't install even after following all steps on the other thread. Quote Share this post Link to post Share on other sites
medicahllc 0 Report post Posted January 21, 2019 Moving to new laptop, I installed Nitro Pro 12 demo but realized my license was for Nitro Pro 11. Uninstalled 12, installed 11 but get the following error. "Nitro Pro Setup Wizard ended prematurely. Quote Share this post Link to post Share on other sites
Adir Schneider 0 Report post Posted January 23, 2019 https://imgur.com/a/I83H8g2 Doesn't work. Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted January 23, 2019 (edited) Hi @Adir Schneider, Please run the Nitro Pro 11 msi installer using the following CMD command so it can generate an installation log. These are the steps: 1. Copy the Nitro Pro 11 installer on your local C drive. 2. Run CMD in administrator mode. 3. Run the command below: msiexec /i "C:\nitro_pro11_ba_x64.msi" /l*v "C:\log.txt" Note: The above command will run the msi installer and create a log file log.txt. 4. As soon as the installation ends with same error message, go to your local C drive then send the log.txt file through private message. In addition, could you please tell if you have purchased the Microsoft Office through Microsoft Marketplace? Kind Regards, Edited January 23, 2019 by Reymund G. Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted January 23, 2019 Hi @gal @medicahllc , Thank you for reaching out to us through our Community Forums! Please download the Nitro Pro 11 msi installer (see download link below) and follow the steps mentioned on the above post (ensure to send the log.txt file through private message) Nitro Pro 11 32bitNitro Pro 11 64bit Kindly confirm as well if you have purchased the Microsoft Office through Microsoft Marketplace. Kind Regards, Quote Share this post Link to post Share on other sites
Adir Schneider 0 Report post Posted January 23, 2019 (edited) @Reymund G. This isn't work and I am trying to reach someone who can help me for weeks and I don't have time to deal with this. I don't understand why it have to be so complicated?? I paid 200$ for this software and I am using it on a daily base ! Such a bad experience !!! Edited January 23, 2019 by Adir Schneider Quote Share this post Link to post Share on other sites
medicahllc 0 Report post Posted January 23, 2019 Tried the link but Nitro Pro Setup Wizard ended prematurely.... No I did not purchase MS Office via the marketplace. I accepted the pre-installed versions of word, excel PP etc. on the new laptop and validated my license with my MS credentials. Nitro 12 Demo installs fine but it is blocking the install of 11 Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted January 23, 2019 Hi @Adir Schneider, My apologies for the inconvenience. The steps provided from previous post is to run the msi installation through the command line and generate an installation log file. The log file will help me investigate what is causing the installation issue. A ticket has been created on your behalf to further assist you on this issue. I will wait for your response through the support case. Kind Regards, Quote Share this post Link to post Share on other sites
Salvatore 0 Report post Posted January 23, 2019 I am having the exact same problem - very frustrated after spending 2 days trying to re-install Nitro 11 on the same computer after resetting Windows 10. PLEASE HELP!!! Quote Share this post Link to post Share on other sites
Naz 0 Report post Posted January 31, 2019 Hi, I am having this same issue with Nitro 11. I have attempted to download via the web link, and after the "Download" bar gets to green 100% and it starts "Installation", it says the Setup Wizard failed. I tried using this link provided above for the .msi file....same issue, it fails during installation. I tried following the instructions for the CMD line and a popup comes up but it doesn't try installing....it is some other Windows Installer screen with some instructions and just an option to hit OK to close the window....it doesn't create any kind of .txt file in the 😄 drive. I need help, I desperately need Nitro Pro 11 on my new laptop. Quote Share this post Link to post Share on other sites
Brandon V 0 Report post Posted January 31, 2019 (edited) Hey all, I had the same issue a few months back. I changed the path of the install to something slightly different and it worked. I am not a moderator and not sure if this will work for everyone. This is just what I tried. The path that worked for me was "C:\Program Files\Nitro" Hope this works! Thanks, Brandon Edited January 31, 2019 by Brandon V Quote Share this post Link to post Share on other sites
gal 0 Report post Posted February 7, 2019 No response whatsoever after following all instructions and sending a direct message over a week ago. The (lack of) customer service makes Nitro literally unusable and I have had to set up an Adobe account, which will of course charge monthly but actually works. It's not a game, I actually need a PDF editor every day for my business... If anyone wants to use my two Nitro 11 licences and has the patience to deal with this nonsense, please message me and I will send them for free - they should at least be used by somebody ;) Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted February 8, 2019 Hi @gal, My apologies for I have missed your private message. Please see my response to your message regarding what I have found from the installation log file and how to proceed from there. Kind Regards, Quote Share this post Link to post Share on other sites
Naz 0 Report post Posted February 8, 2019 Hi @Reymund G., can you see my message as well? I can't get it to work on my new laptop even with the instructions you have given. Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted February 8, 2019 Hi @Naz @Salvatore, A ticket has been created on your behalf to further assist you on this issue. I will wait for your response through the support case. Kind Regards, Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted February 8, 2019 Hi @medicahllc, Were you able to check if the installation created a log file after running the command line to install Nitro Pro 11? If yes, please send the log file along with your Nitro Pro 11 serial number through private message. Kind Regards, Quote Share this post Link to post Share on other sites
Go Systems 0 Report post Posted February 11, 2019 Hi, When attempting to install this for one of my clients, I receive an error stating that the installation fails immediately. Please contact me to assist with resolution Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted February 28, 2019 (edited) Hello @Go Systems, Thank you for reaching out to us through our Community Forums! I believe a case has been submitted for you and I am already working on it. Please reply to the support ticket for better case handling. Looking forward to work with you. Cheers! Edited February 28, 2019 by Reymund G. Quote Share this post Link to post Share on other sites
