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Nitro keeps crashing


jddeforest
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My Nitro keeps crashing when filling out IRS forms. It also randomly places numbers and text in multiple fields. I keep having to save my document after each entry which makes this process take forever. I've been working on my taxes for three days. This is ridiculous!

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  • Official Nitronaut
Allain Umailin

Hello @jddeforest,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The  Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you're working with. You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Sample IRS form (or the link where you downloaded the form) so I can replicate it on my end.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Thank you very much in advance and I am looking forward to hearing back from you. 

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I have had the same issues with every IRS form I have tried to fill out.  

I'm running Nitro Pro 12.0.0.112.  Here are a couple of problematic pdf's:

https://www.irs.gov/pub/irs-pdf/f941.pdf

https://www.irs.gov/pub/irs-pdf/f940.pdf

Fill out half the fields in the pdf, click save, and Nitro crashes, or else data gets scrambled around all the fields. Please let me know of any patch, update, or work-around!

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Yes, James, I've had the EXACT same problem with all IRS forms. AllainU responded to me on here to try to fix my problem, but I just didn't have the time to do everything he wanted me to do to get his help. So I had to just muddle through it and get it done because I needed my taxes done ASAP. Couldn't wait. I would contact them here at Nitro and maybe AllainU can help you.

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Allain Umailin

Hello @James L.,

Thank you for reaching out to us through our Community Forums!

For both froms IRS, could you please first update to Nitro Pro 12.6.1.298? Here are the offline installers for you:

x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

Thanks for choosing Nitro Pro and I hope this helps!

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